Service Department

Matt Taylor

Service Director

Shawn Hartness

Assistant Service Director

As Union Township maintains steady growth, the Service Department continues its mission to provide a variety of services in a professional, courteous and efficient manner. With each year, our goal is to improve and enhance what we offer so that the residents and guests of Union Township can depend on a safe and well-maintained community.

The three divisions of the Service Department include Roads, Parks and Recreation and Mt. Moriah Cemetery.

The Roads Division is responsible for the maintenance of over 131 miles of township roads, including repair, snow removal, sign installation, and storm sewer projects.

The Parks Division is dedicated to the operations and maintenance of Veteran’s Memorial Park, Clepper Park, Ivy Pointe Park and Mt. Carmel Park.

The Clarence E. Combs Mt. Moriah Cemetery includes over 50 acres which is consistently maintained to provide a place of serenity and beauty.The Service Department strives to maintain a high standard of operations and maintenance within the township.

The Service Department- 4312 Gleneste-Withamsville Rd., Cincinnati, Ohio 45245.  513-753-2221.

 


Contact Us

  Service Department:

  4312 Gleneste
Withamsville Road
Cincinnati, OH 45245

  Phone:
  (513) 753-2221

  Office Hours:
Monday through Friday
7:00 a.m. – 4:00 p.m

Service Director

The vision of the Union Township Service Department is “to improve and preserve the quality of life in our community by the pursuit of unparalleled services for our residents”. Union Township is the most livable community in Clermont County, Ohio, and one of the most desired destinations in the Greater Cincinnati region. All the Union Township Departments, including the Service Department, work together to sustain a positive momentum for the community and the residents we serve.

The Union Township Service Department takes great pride in being the only Township Public Works department in North America to be accredited through the American Public Works Association (APWA). The APWA is the authority in public works in the United States. We are extremely proud of the level of professionalism the members of our staff have achieved through their commitment to education and training.

The Union Township Service Department is comprised of four major divisions and employs 17 full-time staff members.  The four divisions of the Service department are (1) Roads, (2) Parks, Buildings and Grounds, (3) Fleet Maintenance, and (4) Cemetery.

We are proud to be members of several prestigious organizations, including the American Public Works Association (APWA), the National Parks and Recreation Association (NP&RA), the Ohio Turf Grass Foundation (OTGF), the International Cemetery and, Cremation Funeral Association (ICCFA), and the Ohio Cemetery Association, Inc. (OCAI).

As always, I welcome any recommendations or suggestions on how the Service Department can progress in providing the types of services needed and desired by our residents, business owners, and visitors to this wonderful community.

 

Sincerely,

 

Matt Taylor

Service Director

Roads

The Union Township Service Department’s Roads Division is responsible for the maintenance of 131 center lane miles of public roadways. These roads range from high volume traffic roads to small cul-de-sac streets. Many of these roads have concrete curbs and gutters. The maintenance of these roads includes drainage improvements within the public right-of-way, pavement resurfacing, patching of potholes, line-striping, the treatment of roads due to snow and icy conditions, and the installation and replacement of guardrails, and street and traffic control signs. All these activities work to help ensure safe road conditions for the traveling public.

The daily activities of the Roads Division are driven, and tracked through a comprehensive work order system. These requests included full-depth asphalt base repairs, patching of potholes, ditching, curb repairs, the installation of both regulatory and non-regulatory signage, the installation of new catch basins, the maintenance of existing catch basins, and many other miscellaneous items.

Additional responsibilities of the Roads division include maintenance of the road right-of-way. This routine maintenance includes cleaning roadway ditches, repairing drainage systems, trimming trees, and mowing the grassy areas in the road right-of-way.

 

For a Township street guide click here.

Services

Deceased Animals

The Union Township Service Department is responsible for the removal of dead animals that are along any township maintained road. Depending on the level of decomposition and size of the dead animal, the Service Department may remove the animal or treat the animal with a substance that will accelerate the rate of decomposition and reduce the odor.

To report any dead animal, please call the Service Department at 513-753-2221.

For dead animal pick up on county roads you will need to call the Clermont County Engineer's office at 513-732-8857, and on state routes you will need to call Ohio Department of Transportation at 513-797-6008

Pot Holes

Potholes are created when moisture seeps into the pavement, freezing, expanding, and then thawing. This weakens the pavement. Traffic loosens the pavement even more, and it eventually crumbles and pops out.

Spring temperatures warm the cold pavement, melting and evaporating any frozen water. This creates air pockets that can eventually cause the pavement top break up. A winter of heavy snow or rain and severe freeze/thaw cycles can mean a big pothole season is ahead.

The Union Township Service Department will fix potholes on any Union Township roads. To report a pothole, please call the Service Department at 513-753-2221.

 

Right of Way

What is the public right-of-way? The public right-of-way is the land reserved for, used or to be used for, a street, alley, walkway or for other public purposes. Several items may occupy space within the public right-of-way, such as sidewalks, street lights, traffic signals, fire hydrants and storm sewers. Public utilities such as gas and electric lines, telephone and cable TV lines may also be within the right-of-way.

The Service Department maintains the township right-of-way for road mowing and tree trimming, dead animal removal, storm sewers, street signs and issuance of excavation in the right-of-way permits.

Union Township requires that a permit be obtained prior to the start of any excavation within the township's right-of-way. The only exception would be in the case of an emergency requiring immediate action to protect the public health, safety and welfare, in which case a permit must be obtained at the earliest possible opportunity. This includes driveway aprons, curb, gutter, storm drainage, sewer tie-ins, water main tie-ins, street construction and/or repairs, and road cuts made by people other than Union Township personnel.

Right-of-way permit applications can be picked up at the Service Department office located at 4312 Glen Este-Withamsville Road, or you can download a copy below.

Right Of Way Permit

Right Of Way Permit

2.7 MiB
277 🡇
Details

Snow Removal

When the snow falls the Union Township Service Department rolls out. It is a part of our duty to the township to keep the roads as safe as possible.We can achieve this with the help of our citizens. Please heed the snow advisories and other warnings issued by the township, county, or state agencies.

Below are a few tips to help you survive a snow emergency:

Prepare your car for winter.  Check your car's antifreeze, oil, battery, defroster, heater, wipers, washer fluid, and level;

Inspect the tires to be sure there is adequate tread; check air pressure to ensure proper inflation. Use radials or chains during snow emergencies.

Take time to remove all ice and snow from your car, concentrating on the windows, wipers, mirrors and lights. To reduce the chance of snow flying off your vehicle while driving, remove snow and ice from the front grill, hood, and roof. Good visibility is essential for a safe journey. You need to see and be seen by others.

Be sure to buckle up and require your passengers to do the same.

When a snow emergency is declared, make every effort to avoid driving or allow extra time to get where you are going. Keep in mind that when roadways are icy or snow covered, you should never expect to drive as you would during clear weather or on dry road surfaces.

Should your car begin to skid, remember not to panic or slam on your brakes. Take your foot off the gas pedal and immediately steer in the direction of the skid.

Increase following distance between your vehicle and others on the road, especially snowplows. Packed snow and ice may create a smooth, glass-like surface beneath your tires, making it difficult to control your vehicle.

Remember bridges and ramps freeze first and may be especially difficult to navigate.

Never pass a snowplow or salt truck, especially a plow train! Plow trains are groups of trucks that form a line across the lanes to clear snow. Operators may not see you or your car may get caught on a snow-covered plow edge. In addition, driving will be much easier if you stay at least 25 feet, or three car lengths, behind the snow emergency vehicle.

Do not abandon your vehicle. The safest place to wait for help is in your car. If your car breaks down, move your vehicle as far off the roadway as possible and lift the hood. Try to leave a distress signal, such as a scarf, hanging from the window. Please remember, when you abandon your vehicle, it may be subject to towing, ticketing and a fine.

Remember, when shoveling snow from your driveway; create a pile away from the roadway. A good rule is to shovel to the right when facing the street. However, keep in mind that the important thing is not to shovel the snow onto an area that will simply be plowed back onto the driveway when the state, county or township snowplows come through.

Storm Sewers

The Union Township Service Department is responsible for storm sewers (open ditches, culverts, catch basins, pipes, and curb inlets) located within the public right-of-way. Township personnel inspect, clean, repair or replace these components as necessary to keep the steady flow of storm water. The property owner is responsible for storm sewer pipes, catch basins, and ditches located on private property outside the public right-of-way. Right-of-way is normally 25 feet from the center of a roadway.

Preventive maintenance is the best maintenance for storm sewers and ditches. This can only be achieved with the help of township residents. Only storm water (which is the precipitation from rain or melting of snow and ice) should go into the storm sewers and ditches. Leaves, sticks, or other yard waste should not be allowed to collect in ditches or in any area that would allow these items to be washed into the storm sewers and catch basins, as they are likely to seriously reduce water flow through the system. Once a storm system is clogged, the resulting back-up of water can create hazards for motorists and damage to homes.

If you would like to request an inspection for a possible blocked or clogged storm sewer, please contact the Service Department at 513-753-2221.

Traffic Signs/Devices

To report a STOP SIGN down or missing - immediately contact the Service Department at (513) 753-2221.

In Union Township, the signs and placement of signs are designed according to the Ohio Manual of Uniformed Traffic Control Devices.

Since 2004, installation and maintenance of the township's signs have been recorded in a database. The database is a critical management tool, as it allows the township to determine when a sign is nearing its life expectancy, and how many times a sign has been replaced or repaired. Most signs will last from five to seven years depending on the amount of direct sunlight.

All traffic signals located in Union Township are maintained by the Clermont County Engineers Office. To report problems with a traffic signal, please contact the Clermont County Engineer's Office at (513) 732-8857.

To report missing or damaged signs, please call the Service Department at 513-753-2221.

Tree and Brush Voucher Program

The Union Township Trustees sponsor a “Tree and Brush Voucher” program. This program allows any township resident to drop off unwanted tree and brush debris at Bzak landscaping for free of charge. Any township resident can receive as many Tree and Brush vouchers as they need at no cost. These vouchers can be picked up at The Union Township Civic Center located at 4350 Aicholtz Road or at The Union Township Service Department, located at 4312 Glen Este-Withamsville Road (Behind the Police Department)

Accreditation

When the Service Department became accredited in July, 2011, Union Township became the first township in North America to be so accredited by the American Public Works Association (APWA).

Working with community agencies across the country, the APWA provides standards that, when met, will contribute to a higher and sustainable quality of life.

In Union Township, those standards numbered 311 management practices, all of which had to be met or exceeded to be awarded accreditation.Roads, parks, facilities maintenance, fleet maintenance, and Mt. Moriah Cemetery all fall within the jurisdiction of APWA guidelines. Documenting all 311 measurements for the first time was completed in less than half the time it ordinarily takes: 15 months compared with about three years.

The Union Township Board of Trustees places accreditation for any of its departments high on the list of priorities in the customer service arena because accreditations are independent and unbiased scrutiny of best practice policies. Each accrediting agency sets the bars high to ensure that accredited organizations are providing outstanding service to their customers.  Because the Service Department joins the Police, Fire and Communications departments in being fully accredited, it is believed that there are only three other jurisdictions in the United States, all larger than Union Township, which have accredited police, fire, communications and service departments.

A major part of accreditation is the continual upgrading of processes and maintenance of documentation. These are ongoing in preparation for reaccreditation, which occurs every four years.For the Service Department staff, the value of the documentation prep is that it is testimony to the best practices put in place in every aspect of the service they provide to the township, its residents, businesses and guests.