Every resident will receive an opt-out notice and it will provide them a certain number of days to opt-out of the program. The notice will provide the rates and other terms and conditions of the program. If you do nothing, you will automatically receive the new rate. A resident may choose to opt-out, or not participate, by either returning an enclosed opt-out card or by calling a toll-free telephone number. The PUCO has established a permanent "do not aggregate" list for electric consumers. Information may be found online. As a courtesy to residents, our suppliers also maintain their own "mail exclude" or "do-not-aggregate" lists. Please call for details.